WARRANTY , RETURN & REFUND Policy
WARRANTY , RETURN & REFUND POLICY
WARRANTY POLICY
-
Following are covered by the warranty:
Puaida provides 6 months warranty for boards and 3 months warranty for accessories （*when customers buy the accessories separately) which starts from the day the package is delivered to customers.
FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability..
Include:
(1) Hub Motor
(2) ESC
(3) Battery
(4) Remote
(5) Charger
-
Following are not covered by the warranty:
①. Warranty does not cover easy-broken parts: such as Front wheels, Deck, Belt,Grip Tape, PU Sleeves.
②. The warranty excludes the damage that caused by customer themselves, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.
③. The waterproof level of Puaida boards is IP54, which can prevent sputtering water and dust under normal conditions.Water-resistant means that our boards won’t let water in?Of course not. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board into water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in rain, especially for accelerating, braking or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.
④. Puaida board doesn't support any transaction and resold skateboards. Warranty is only available to the original purchaser. Second hand are not covered under warranty.
⑤. As shipping and importing a Puaidaboard from overseas back to China is much costly, we don't provide return for Puaida boards delivered.⑥.Wattanty does not include resending a new skateboard, we only provide replacement for broken parts.
RETURN & REFUND POLICY
ReturnsAs shipping and importing Puaida products from overseas back to China is much costly, we don't provide return for Puaida products deliveried.
Refund
Generally, you can cancel your order and get refund only when the products are not shipped yet. And you need to email puaida.com@gmail.com and we will refund you very fast, usually the same day when we read your email of request.