Shipping Policy

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Order Processing Time: All orders take 1 to 3 business days to process, fill, and ship.
Generally, orders are shipped within 8-10 working days of order confirmation/payment. Orders made on the weekends might experience delay.（The customized accessories, such as batteries, may require a longer processing time.）
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Shipping	Estimated Delivery Time	Shipping Cost	Courier
Fast shipping from USA to USA	8-10 days	Free Shipping	UPS, USPS, DHL, FedEx
Airshipping from China to Worldwide	10-20 days	Calculated	Yanwen,UPS,USPS FedEX
Seashipping from China to worldwide	40-60 days	Calculated	sea freight last mile by UPS,FedEX

(USA excluding Hawaii, Alaska, United States Minor Outlying Islands, P.O.Box, APO, FPO and U.S. protectorates)

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

CANCEL YOUR ORDER

You can request a cancellation for a refund, as long as your order has not been shipped.

If you would like to cancel an order, please contact our Customer Support team via live chat on our webpage, or email us at

puaida.com@gmail.com with your order number & order email.
Orders will be refunded within 7 business days after your cancellation request is received.

PayPal only: Any electric skateboard order cancellation before shipment will be charged an 8% process fee if paid by PayPal, and customers can only get a 92% refund of the total order price.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

PUAIDA RESERVES ALL THE RIGHT FOR THE FINAL EXPLANATION.